// SUPPORT

CONTACT & SUPPORT

Real humans on the other end. Most account-specific questions get a reply within one business day.

Email — fastest path

Monday – Friday, 9am – 6pm ET. Weekend responses on a best-effort basis. Include your account email and a screenshot if you can — it cuts response time in half.

Problem gambling — 24/7, free, confidential

1-800-522-4700(1-800-GAMBLER)

National Council on Problem Gambling. More resources on our responsible gaming page.

FREQUENTLY ASKED

If your question is here, you'll get an answer faster than emailing us. If it isn't, drop us a line.

Where do my winnings go?

Winnings are credited to your Rocket DFS wallet automatically once a contest is scored. You can withdraw to your linked payment method any time from the Wallet page (a withdrawal flow ships pre-launch).

How do I set deposit limits or take a break from play?

Every account ships with deposit limits, session timers, cooling-off periods, and self-exclusion. Manage them under Responsible Gaming.

Responsible gaming tools

Which states can I play from?

Daily fantasy sports are regulated state-by-state. Some states prohibit paid contests entirely. See our eligibility page for the full state list, age requirements, and KYC details.

State eligibility

I don't understand a game's scoring rules.

Each game's lobby has a built-in scoring panel. For terminology and acronyms (DFS, salary cap, lineup lock, etc.) the glossary is a good starting point.

Glossary

How do I reset my password?

Use the password reset link on the sign-in page. Email login is required — Google sign-in users manage their password with Google.

Reset password

Are winnings taxable?

Yes. Rocket DFS issues a 1099-MISC for net winnings of $600 or more in a calendar year. You're responsible for any state or local tax. Talk to a tax professional for specifics.

BROWSE BY TOPIC

Responsible gaming

Deposit limits, cooling-off periods, self-exclusion, and helpline resources.

Eligibility & taxes

State-by-state eligibility, age requirements, KYC, and 1099 policy.

Account rules, contest rules, prohibited activities, dispute resolution.

How we collect, store, and protect your personal information.

WHEN YOU EMAIL US

To resolve your ticket faster, include:

·The email address on your account.
·The contest name or ID if it's about a specific entry.
·A screenshot of the problem (especially anything that looks like a bug).
·What you tried already.

For urgent issues mark URGENT in your subject line. For account-security issues (suspected unauthorized access) we treat the ticket as P1 and respond within 4 business hours.

Can't find what you need? info@rocket-dfs.com