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Contact & support

Real humans on the other end. Most account-specific questions get a reply within one business day.

Email — fastest path

info@rocket-dfs.com

Monday – Friday, 9am – 6pm ET. Weekend responses on a best-effort basis. Include your account email and a screenshot if you can — it cuts response time in half.

Problem gambling — 24/7, free, confidential

1-800-522-4700(1-800-GAMBLER)

National Council on Problem Gambling. More resources on our responsible gaming page.

Send a message

Prefer a form to email? It goes to the same inbox as info@rocket-dfs.com.

Frequently asked

If your question is here, you'll get an answer faster than emailing us. If it isn't, drop us a line.

Where do my winnings go?

Winnings are credited to your Rocket DFS wallet automatically once a contest is scored. Self-serve withdrawals are not open yet — the wallet page shows your balance and the withdraw dialog tells you how to request a payout by email in the meantime. We will say so on the wallet page as soon as the withdrawal flow is live.

How do I set deposit limits or take a break from play?

Every account ships with deposit limits, session timers, cooling-off periods, and self-exclusion. Manage them under Responsible Gaming.

Responsible gaming tools
Which states can I play from?

Daily fantasy sports are regulated state-by-state. Some states prohibit paid contests entirely. Eligibility is applied from the state of residence and date of birth you give us at signup — see our eligibility page for the full state list, the age requirements, and what identity verification does and does not check today.

State eligibility
I don't understand a game's scoring rules.

Each game's lobby has a built-in scoring panel. For terminology and acronyms (DFS, salary cap, lineup lock, etc.) the glossary is a good starting point.

Glossary
How do I reset my password?

Use the password reset link on the sign-in page. Email login is required — Google sign-in users manage their password with Google.

Reset password
Are winnings taxable?

Yes — daily fantasy winnings are taxable income, and reporting them is your responsibility. Rocket DFS does not issue tax forms and has not collected a taxpayer identification number from you. The federal reporting threshold that generally applies is $600 of net winnings (winnings minus entry fees and refunds) in a calendar year; if a reporting obligation ever applies to your account we will email you before anything is filed. Talk to a tax professional for specifics.

Tax policy

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When you email us

To resolve your ticket faster, include:

  • The email address on your account.
  • The contest name or ID if it's about a specific entry.
  • A screenshot of the problem (especially anything that looks like a bug).
  • What you tried already.

For urgent issues mark URGENT in your subject line. For account-security issues (suspected unauthorized access) we treat the ticket as P1 and respond within 4 business hours.

Can't find what you need? info@rocket-dfs.com

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