Contact & support
Real humans on the other end. Most account-specific questions get a reply within one business day.
Email — fastest path
Monday – Friday, 9am – 6pm ET. Weekend responses on a best-effort basis. Include your account email and a screenshot if you can — it cuts response time in half.
Send a message
Prefer a form to email? It goes to the same inbox as info@rocket-dfs.com.
Frequently asked
If your question is here, you'll get an answer faster than emailing us. If it isn't, drop us a line.
Where do my winnings go?
Winnings are credited to your Rocket DFS wallet automatically once a contest is scored. Self-serve withdrawals are not open yet — the wallet page shows your balance and the withdraw dialog tells you how to request a payout by email in the meantime. We will say so on the wallet page as soon as the withdrawal flow is live.
How do I set deposit limits or take a break from play?
Every account ships with deposit limits, session timers, cooling-off periods, and self-exclusion. Manage them under Responsible Gaming.
Responsible gaming toolsWhich states can I play from?
Daily fantasy sports are regulated state-by-state. Some states prohibit paid contests entirely. Eligibility is applied from the state of residence and date of birth you give us at signup — see our eligibility page for the full state list, the age requirements, and what identity verification does and does not check today.
State eligibilityI don't understand a game's scoring rules.
Each game's lobby has a built-in scoring panel. For terminology and acronyms (DFS, salary cap, lineup lock, etc.) the glossary is a good starting point.
GlossaryHow do I reset my password?
Use the password reset link on the sign-in page. Email login is required — Google sign-in users manage their password with Google.
Reset passwordAre winnings taxable?
Yes — daily fantasy winnings are taxable income, and reporting them is your responsibility. Rocket DFS does not issue tax forms and has not collected a taxpayer identification number from you. The federal reporting threshold that generally applies is $600 of net winnings (winnings minus entry fees and refunds) in a calendar year; if a reporting obligation ever applies to your account we will email you before anything is filed. Talk to a tax professional for specifics.
Tax policyBrowse by topic
Responsible gaming
Deposit limits, cooling-off periods, self-exclusion, and helpline resources.
Eligibility & taxes
State-by-state eligibility, age requirements, identity verification, and tax policy.
Terms of service
Account rules, contest rules, prohibited activities, dispute resolution.
Privacy policy
How we collect, store, and protect your personal information.
When you email us
To resolve your ticket faster, include:
- The email address on your account.
- The contest name or ID if it's about a specific entry.
- A screenshot of the problem (especially anything that looks like a bug).
- What you tried already.
For urgent issues mark URGENT in your subject line. For account-security issues (suspected unauthorized access) we treat the ticket as P1 and respond within 4 business hours.
Can't find what you need? info@rocket-dfs.com